Brief
You describe the users, the job to be done, current tools and any hard date or constraint. A page is enough.
Services
Maintenance that keeps a living system safe to change
Launch is not the end of the product. Hirvex Technologies provides maintenance: dependency updates, small features, incident response during agreed hours, and the judgement to say when a change is actually a project. We take over existing systems only after we have read them.
Who this is for. Teams who need a steady engineering partner after launch, or who inherited a codebase and need it calmed down.
Problems we typically meet
These are the patterns that show up before a useful first release—not abstract “digital transformation” language.
- The original vendor disappeared and the repo has no README.
- Every small request becomes an unstructured emergency.
- Dependencies are years behind and nobody wants to touch them.
- Production errors go to a personal email that is on holiday.
How we approach the work
We start with access, environments and a health check: tests, secrets, backups, error volume. Then a retainer or ticketed model with a shared backlog. Emergencies have a definition. Features that change the product’s shape are estimated as projects, not buried in “support hours”.
What a serious first release can include
Scope is confirmed in discovery. This is the shape of work we are equipped to deliver—not a menu you must buy in full.
- Application health reviews
- Dependency and PHP/Node runtime upgrades
- Small features and defect fixes
- Monitoring follow-up
- Documentation for the next engineer
- Planned enhancement roadmaps
What we need from you
A useful brief is better than a long one. If you can answer most of the following, we can propose a first slice instead of a theatre estimate.
- Who will use this, and what must they finish in a session?
- Which systems must stay (accounting, payments, identity, a shop)?
- What is already live that we should not break?
- Any hosting region, language or compliance rule that is non-negotiable?
- The date that actually matters—and why.
How an engagement runs
Four steps. No mystery bench.
Scope
We reply with clarifying questions and a first-release outline: modules, roles, integrations and what “done” means.
Build
Named engineers work in visible increments, with staging you can click and a weekly written status.
Run
Launch, handover and a support path. The system is yours to operate—not a black box we disappear from.
Questions we are asked
Do you support software you did not build?
Yes, after a paid assessment. If the code is unsafe to touch, we will say so rather than take a retainer we cannot honour.
What are your support hours?
Support hours are agreed per contract. We work with international clients across time zones; 24/7 follow-the-sun coverage is not a default claim.
How do you handle production incidents?
Severity, contact path and response expectations are written down. We fix forward with logs and a post-incident note for serious events.
Start a conversation
If this is the work in front of you
Send the users, the job to be done and any hard constraint. We will answer as engineers—not with a canned brochure.